Terms & Conditions

Last Updated: 15 October 2026

These Terms & Conditions ("Terms") govern access to and use of the ANKR website, platform, software, applications, integrations, and related products and services (collectively, the "Services").

The Services are provided by OYM Solutions, operating as ANKR ("ANKR", "we", "us", or "our").

By creating an ANKR account, subscribing to a plan, purchasing or using a PAYG service, or otherwise accessing the Services, you agree to these Terms.

If you access or use ANKR on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

ANKR provides software and technology services primarily for businesses, including e-commerce merchants.

The Services are intended for commercial and professional use and are not intended primarily for personal, household, or consumer use.

2. ANKR Services

ANKR may provide features including:

• e-commerce marketing and retention tools;
• customer communications;
• email and messaging functionality;
• automated workflows;
• customer reviews;
• returns and exchanges management;
• customer-support functionality;
• unified communication inboxes;
• artificial intelligence and automation tools;
• analytics and reporting;
• e-commerce platform integrations;
• logistics and third-party integrations; and
• other related software functionality.

Features may differ depending on the customer's subscription plan, purchased add-ons, usage, location, connected applications, or other commercial arrangements.

ANKR may introduce, modify, improve, replace, or discontinue features from time to time.

3. Accounts

Customers must provide accurate and complete information when creating an account.

Customers are responsible for:

• maintaining the security of their accounts and login credentials;
• controlling access granted to their authorised users;
• activity carried out through their accounts;
• keeping account and billing information current; and
• promptly notifying ANKR of suspected unauthorised access or security incidents affecting their account.

Customers may not share credentials in a manner that circumvents account, user, plan, or pricing restrictions.

4. Subscription Plans

Certain ANKR Services are provided through recurring subscription plans.

Unless otherwise stated at the time of purchase:

• subscriptions are billed in advance;
• subscriptions automatically renew for successive billing periods;
• applicable fees are charged to the customer's selected payment method; and
• subscriptions continue until cancelled.

Customers may cancel a subscription in accordance with the cancellation functionality provided by ANKR.

Cancellation takes effect at the end of the current paid billing period unless otherwise stated.

The customer remains entitled to use the applicable Services until the cancellation becomes effective, subject to these Terms.

5. Pay-As-You-Go Services

Certain ANKR features may be charged on a pay-as-you-go or usage basis.

Charges may be based on factors such as messages, communications, transactions, usage units, credits, automation activity, artificial intelligence usage, or other measurable consumption.

The applicable pricing and measurement basis will be displayed or otherwise communicated to the customer.

Customers are responsible for charges generated through use of their ANKR accounts, including authorised integrations and automated functionality configured by the customer.

6. Fees and Payment

Customers agree to pay all applicable subscription fees, PAYG charges, add-ons, usage charges, taxes, and other amounts associated with their use of the Services.

ANKR may use third-party payment providers to process payments.

Customers authorise ANKR and its payment providers to charge the applicable payment method for amounts due.

If a payment cannot be processed, ANKR may retry payment, restrict functionality, suspend the account, or terminate access to paid Services.

Prices may be changed from time to time. Where required, ANKR will provide notice before updated subscription pricing applies to a future billing period.

7. Refunds and Cancellation

Payments, refunds, cancellations, PAYG consumption, duplicate charges, billing errors, and related matters are governed by ANKR's Refund & Cancellation Policy (ankr.tech/refunds), which forms part of these Terms.

Unless otherwise stated in that Policy or required by applicable law, subscription charges are non-refundable once the applicable billing period has started, and consumed PAYG services are non-refundable.

8. Taxes

Fees displayed by ANKR may exclude applicable taxes unless expressly stated otherwise.

Customers are responsible for taxes, duties, levies, or governmental charges applicable to their purchase or use of the Services, except taxes imposed on ANKR's income.

9. Customer Data

As between ANKR and the customer, the customer retains its rights in data submitted to or processed through the Services on its behalf ("Customer Data").

The customer authorises ANKR to host, copy, transmit, process, analyse, and otherwise use Customer Data to the extent necessary to:

• provide the Services;
• carry out the customer's instructions;
• operate authorised integrations;
• maintain security;
• prevent fraud and abuse;
• provide support;
• comply with legal obligations; and
• otherwise perform ANKR's obligations under these Terms.

ANKR does not obtain ownership of Customer Data merely because it is processed through the Services.

10. Customer Responsibilities for Personal Data

Customers are responsible for ensuring that their collection and use of personal data through ANKR complies with applicable law.

This includes responsibility for:

• providing appropriate privacy notices;
• establishing a lawful basis for processing;
• obtaining necessary permissions and consents;
• complying with electronic-marketing requirements;
• responding to data-subject requests;
• configuring retention appropriately; and
• ensuring that ANKR is instructed to process data only for lawful purposes.

Where ANKR acts as a processor on behalf of a customer, the customer remains the controller or otherwise responsible party for the purposes determined by that customer.

ANKR may make a separate Data Processing Addendum available to govern processing carried out on behalf of customers.

11. Electronic Marketing

Customers using ANKR to send marketing or promotional communications are responsible for ensuring that recipients may lawfully receive those communications.

Customers must obtain any required permissions or consents, maintain appropriate records, honour unsubscribe and opt-out requests, and comply with applicable direct-marketing, privacy, telecommunications, and consumer-protection rules.

ANKR may restrict or suspend messaging functionality where it reasonably believes the Services are being used for spam, unsolicited communications, unlawful marketing, or conduct that may harm ANKR, its users, or third-party service providers.

12. Artificial Intelligence and Automated Services

Certain ANKR Services may include artificial intelligence, machine learning, automated decision-making, generated content, recommendations, or automated customer communications.

Customers acknowledge that automated or AI-generated outputs may occasionally be inaccurate, incomplete, inappropriate, or unavailable.

Customers are responsible for configuring their use of such functionality appropriately, providing accurate source information, setting suitable rules and permissions, and assessing whether automated functionality is appropriate for their intended use.

ANKR does not guarantee that AI-generated outputs will be error-free or suitable for every purpose.

Customers must not use ANKR's AI functionality to make unlawful, discriminatory, or otherwise prohibited decisions.

13. Third-Party Services and Integrations

ANKR may integrate with third-party platforms and services.

The availability and operation of these integrations may depend on the relevant third party.

Customers acknowledge that:

• third-party services are governed by their respective terms and policies;
• ANKR does not control independent third-party services;
• third parties may modify or discontinue APIs, functionality, pricing, or access;
• interruptions to third-party services may affect ANKR functionality; and
• the customer is responsible for maintaining any accounts, licences, permissions, and approvals required by those third parties.

ANKR is not responsible for failures caused solely by independent third-party services outside ANKR's reasonable control.

14. Acceptable Use

Customers may not use ANKR to:

• violate applicable law or third-party rights;
• send spam or unlawful unsolicited communications;
• engage in fraud, impersonation, harassment, or deceptive conduct;
• distribute malware or harmful code;
• interfere with the security or operation of the Services;
• attempt unauthorised access to ANKR systems or accounts;
• reverse engineer the Services except where such restriction is prohibited by law;
• bypass usage, billing, account, or technical limitations;
• infringe intellectual-property rights;
• process unlawfully obtained data; or
• use the Services in a manner reasonably likely to damage ANKR, its infrastructure, third-party providers, or other users.

ANKR may investigate suspected violations and may restrict or suspend access where reasonably necessary to protect the Services or third parties.

15. Intellectual Property

ANKR and its licensors retain all rights, title, and interest in and to the Services, including software, source code, designs, interfaces, databases, documentation, trademarks, branding, technology, and related intellectual property.

Except for the limited right to use the Services in accordance with these Terms, no intellectual-property rights are transferred to the customer.

Customers may not copy, reproduce, sell, sublicense, distribute, or commercially exploit ANKR's intellectual property except as expressly authorised.

16. Feedback

If a customer provides suggestions, ideas, recommendations, or feedback concerning ANKR, the customer permits ANKR to use that feedback to develop and improve its products and Services without restriction or payment, provided such use does not identify or disclose the customer's confidential information.

17. Confidentiality

Each party may receive confidential or commercially sensitive information belonging to the other.

The receiving party must use reasonable measures to protect such information and may use it only for purposes connected with the parties' business relationship, except where disclosure is authorised or legally required.

Customer Data is treated in accordance with these Terms, ANKR's Privacy Policy, and any applicable Data Processing Addendum.

18. Service Availability

ANKR aims to provide reliable and continuously available Services but does not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable due to maintenance, upgrades, technical failures, security events, third-party failures, internet or telecommunications interruptions, or circumstances beyond ANKR's reasonable control.

Unless expressly agreed in a separate written Service Level Agreement, no particular uptime or service level is guaranteed.

19. Suspension

ANKR may restrict or suspend access to some or all of the Services where reasonably necessary because of:

• overdue payment;
• security concerns;
• suspected fraud or abuse;
• unlawful activity;
• breach of these Terms;
• risk to ANKR's systems or other customers;
• third-party platform requirements; or
• legal or regulatory obligations.

Where reasonably practicable, ANKR will attempt to notify the customer of the reason for suspension.

20. Termination

Customers may stop using ANKR or cancel their account subject to applicable subscription and payment obligations.

ANKR may terminate an account for material breach of these Terms, unlawful activity, repeated non-payment, or conduct that creates material risk to ANKR or third parties.

Termination does not extinguish payment obligations incurred before termination.

Provisions which by their nature should survive termination will remain effective, including provisions concerning payment obligations, intellectual property, confidentiality, disclaimers, liability, indemnification, and dispute resolution.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.

ANKR does not warrant that the Services will always be uninterrupted, error-free, secure, or compatible with every third-party platform, system, or business requirement.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, ANKR will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data, arising from use of or inability to use the Services.

To the maximum extent permitted by applicable law, ANKR's aggregate liability arising out of or relating to the Services or these Terms will not exceed the fees actually paid by the customer to ANKR during the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by law, the customer agrees to indemnify and hold ANKR harmless against third-party claims, liabilities, damages, costs, and reasonable expenses arising from:

• the customer's unlawful use of the Services;
• Customer Data supplied by the customer;
• the customer's communications or marketing activities;
• infringement of third-party rights by the customer's content or instructions; or
• material breach of these Terms.

24. Changes to the Services or Terms

ANKR may update these Terms from time to time.

The updated version will be posted with a revised "Last Updated" date.

Where changes materially affect customers' rights or obligations, ANKR will provide reasonable notice where required.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Services will be subject to the jurisdiction of the competent courts of Cairo, Egypt, unless ANKR and the customer have agreed otherwise in writing or applicable law requires another forum.

26. General

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.

ANKR's failure to enforce any provision does not constitute a waiver of that provision.

The customer may not transfer its rights or obligations under these Terms without ANKR's prior written consent, except in connection with a permitted corporate reorganisation or sale of substantially all of its business or assets.

ANKR may assign these Terms in connection with a merger, restructuring, financing, acquisition, or sale of all or part of its business.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, applicable order or pricing information, and any other agreement expressly incorporated into them, constitute the agreement governing use of the Services unless a separate written agreement applies.

27. Contact

ANKR Legal entity: OYM Solutions Email: info@ankr.tech Address: Sheraton Al-Matar, Cairo, Egypt Website: ankr.tech