Refund & Cancellation Policy

Last Updated: 15 October 2026

This Refund & Cancellation Policy explains how cancellations, refunds, and billing corrections work for the ANKR Services. It forms part of the ANKR Terms & Conditions. The Services are provided by OYM Solutions, operating as ANKR ("ANKR", "we", "us", or "our").

If you subscribe to an ANKR plan for the first time and decide within 14 days of your first paid subscription charge that ANKR is not right for your business, you may request a full refund of that first subscription charge.

• The guarantee applies once per business, to the first paid subscription period only.
• Charges for PAYG usage already consumed during that period are not included.
• Once the refund is issued, the subscription is cancelled and access to paid features ends.

2. Cancelling a Subscription

You can cancel your subscription at any time from your ANKR dashboard, or by contacting us at info@ankr.tech.

• Cancellation takes effect at the end of the current paid billing period.
• You keep access to the Services you paid for until that date.
• Your subscription will not renew, and you will not be charged again.

Outside the 14-day money-back guarantee, subscription charges are non-refundable once the applicable billing period has started, and we do not provide refunds or credits for partial billing periods, unused features, or downgrades made mid-period.

3. Pay-As-You-Go Charges

PAYG charges are based on actual usage, such as messages, communications, automation activity, or artificial intelligence usage.

• PAYG services that have already been consumed are non-refundable.
• Where prepaid credits or balances are offered, any unused balance is refundable only where this is stated at the time of purchase or required by applicable law.

4. Duplicate Charges and Billing Errors

If you are charged twice for the same item, charged an incorrect amount, or charged after a cancellation took effect, contact us at info@ankr.tech. Once we confirm the error, we will refund the incorrect amount in full.

5. How to Request a Refund

Email info@ankr.tech from the email address on your ANKR account and include:

• your business name and account email;
• the date and amount of the charge; and
• the reason for your request (optional for the money-back guarantee).

We will confirm receipt and let you know the outcome of your request.

6. How Refunds Are Paid

Approved refunds are returned to the original payment method through our payment provider. We aim to issue approved refunds within 7 business days of approval. The time it takes for the funds to appear in your account depends on your bank or card issuer and is usually between 5 and 14 business days.

All amounts are refunded in the currency in which they were charged (EGP).

7. Accounts Suspended or Terminated for Breach

If an account is suspended or terminated because of a breach of the ANKR Terms & Conditions, including the Acceptable Use rules, fees already paid are not refundable, except where applicable law requires otherwise.

8. Payment Disputes

If you believe a charge is incorrect, please contact us at info@ankr.tech before opening a dispute with your bank or card issuer, so that we can resolve it quickly.

9. Your Legal Rights

Nothing in this Policy limits any right you have under applicable law, including Egyptian law, that cannot lawfully be excluded.

10. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Changes do not affect refund requests made before the change takes effect.

11. Contact

ANKR Legal entity: OYM Solutions Email: info@ankr.tech Address: Sheraton Al-Matar, Cairo, Egypt Website: ankr.tech